Refund Policy

Last updated: June 18, 2026

This Refund Policy applies to paid Nexus Apps subscriptions, purchases, renewals, private app subscriptions, add-ons, and related product support services provided by Développement Nexusdev Inc. ("Nexusdev", "we", "us", or "our").

Nexus Apps is business software sold primarily through recurring subscription plans. This policy explains how cancellations and refund requests are handled. Nothing in this policy limits any mandatory rights or remedies that cannot be limited under applicable law.

1. Purchases Processed by Paddle or Another Merchant of Record

Some purchases may be processed by Paddle or another merchant of record, payment provider, or authorized reseller. When that happens, the payment transaction, receipt, payment method, tax calculation, statutory withdrawal rights, refund mechanics, and payment-provider support process may be governed by that provider's buyer-facing terms and refund policy.

If a purchase is processed by Paddle, Paddle may be the seller or merchant of record for the transaction, while Nexusdev remains the supplier of Nexus Apps. Refunds may need to be requested through Paddle's buyer support flow, the receipt or subscription-management link, the billing portal, or Nexusdev support.

Nexusdev may review product access, subscription status, usage, support history, cancellation history, and technical issues to help determine whether to approve, recommend, or process a refund where Nexusdev input is required. Paddle or another provider may apply additional requirements, timelines, fraud checks, tax rules, or statutory consumer-rights rules.

2. General Policy

Unless this Refund Policy, a written agreement, a payment provider's applicable buyer policy, or applicable law states otherwise, subscription fees already charged are non-refundable.

Cancelling a subscription stops future renewals. It does not automatically refund fees already paid for the current or past subscription periods.

Refund requests are reviewed case by case. Submission of a refund request does not guarantee that a refund will be approved.

3. Subscription Cancellations

Customers may request cancellation of a subscription by using the billing portal, checkout provider tools, or subscription-management link when available, or by contacting support@nexusdev.io.

When a subscription is cancelled, access may remain active until the end of the paid billing period unless Nexusdev, the applicable checkout flow, a written agreement, or the applicable payment provider states otherwise.

A cancellation request must be submitted before the next renewal charge to avoid that renewal. Failed attempts to cancel should be reported promptly to support@nexusdev.io with enough information for Nexusdev to identify the customer account and subscription.

4. Trials, Promotions, Plan Changes, and Renewals

If a subscription includes a free trial, discounted introductory period, promotional offer, or special renewal term, the applicable checkout, invoice, subscription page, or written agreement will describe the relevant terms.

Customers are responsible for cancelling before the end of a free trial or before a renewal date if they do not want to be charged. Unless stated otherwise, cancellation takes effect at the end of the current paid period and does not create a prorated refund.

Plan changes, quantity changes, upgrades, downgrades, credits, or prorations may depend on the billing provider, checkout setup, written agreement, and timing of the change.

5. When Refunds May Be Considered

Nexusdev may consider a refund request in the following cases:

  • a duplicate charge was made in error
  • the wrong plan, product, billing period, or quantity was charged because of a Nexusdev or payment provider error
  • the customer was charged after a confirmed cancellation request that should have stopped renewal
  • the Service is materially unavailable or unusable because of a Nexusdev-controlled issue that Nexusdev cannot resolve within a reasonable time
  • a material product defect prevents access to the features or benefits materially described for the purchased Service and cannot be resolved within a reasonable time
  • applicable law or a payment provider's mandatory buyer policy requires a refund
  • Nexusdev expressly agrees in writing to provide a refund or credit

Refund requests should be made as soon as possible and should include the customer name, business name, billing email, invoice or transaction identifier, date and amount of the charge, and a brief explanation of the issue.

6. When Refunds Are Generally Not Provided

Refunds are generally not provided for:

  • unused time in a monthly or annual subscription period after cancellation
  • failure to cancel before a renewal charge
  • lack of use after the Service was made available
  • temporary interruptions, errors, or incompatibilities caused by third-party platforms such as Lightspeed or other systems outside Nexusdev's control
  • changes to third-party platforms, APIs, websites, browser behavior, extension-store rules, pricing, policies, or availability
  • issues caused by customer configuration, browser setup, credentials, permissions, devices, networks, third-party accounts, or unsupported workflows
  • private or customer-specific app setup, activation, configuration, or subscription access that has already started, been delivered, or been made available
  • dissatisfaction where the Service is operating materially as described
  • chargebacks, disputes, or payment reversals opened before contacting Nexusdev or the payment provider for support, except where required by law
  • currency conversion differences, bank fees, card issuer fees, or other third-party charges

7. Private Apps and Customer-Specific App Configuration

Private Apps are customer-specific Nexus Apps software products, subscription features, or add-ons made available through Nexus Apps. They may require product setup, activation, configuration, testing, customer-specific settings, or access provisioning. That activity is part of providing the subscribed software product.

Unless this Refund Policy, a written agreement, a payment provider's applicable buyer policy, or applicable law states otherwise, fees for private apps, add-ons, setup, activation, configuration, or customer-specific subscription access are non-refundable once access, setup, activation, configuration, or the subscribed feature has started, been delivered, or been made available.

8. Technical Issues

If you believe a technical issue prevents you from using a purchased Service, contact support@nexusdev.io and provide enough detail to investigate, such as:

  • customer or business name
  • billing email address
  • affected app, merchant account, location, register, or platform
  • screenshots, error messages, or steps to reproduce the issue
  • browser and extension version where relevant
  • invoice, transaction, or subscription identifier if available

Nexusdev will use reasonable efforts to troubleshoot reported issues. A technical issue does not automatically entitle a customer to a refund, especially where the issue is caused by third-party platforms, customer configuration, unsupported workflows, or environments outside Nexusdev's control.

9. How to Request a Refund

To request a refund, contact:

support@nexusdev.io

Please include:

  • customer or business name
  • billing email address
  • invoice, transaction, or subscription identifier if available
  • date and amount of the charge
  • reason for the refund request
  • any relevant cancellation confirmation, support history, screenshots, or error details

If the purchase was processed by Paddle or another payment provider, Nexusdev may direct you to that provider's buyer support flow, receipt link, subscription-management link, or billing portal.

Nexusdev will review the request and respond using the contact information available for the customer account or billing record.

10. Effect of Refunds

If a refund is approved and processed, access to the refunded Service, subscription, add-on, or related feature may be cancelled, suspended, downgraded, or disabled.

Refunds are typically returned to the original payment method where possible. Payment providers, banks, card networks, and merchants of record may take additional time to return funds after a refund is approved.

Partial refunds, credits, or account adjustments may be offered at Nexusdev's discretion where appropriate and permitted by the applicable payment provider and law.

11. Taxes, Fees, and Exchange Rates

Refund amounts may be affected by taxes, payment provider rules, merchant-of-record rules, exchange rates, bank fees, card network rules, or other third-party charges. Nexusdev is not responsible for currency conversion differences, bank fees, card issuer fees, or third-party charges.

If tax was charged on a purchase processed by Paddle or another merchant of record, any tax refund or tax-exemption process may need to be handled through that provider and may require supporting information.

12. Chargebacks and Payment Disputes

Customers are encouraged to contact Nexusdev or the applicable payment provider before opening a chargeback or payment dispute. This often allows the issue to be resolved faster.

If a chargeback, dispute, payment reversal, suspected fraud, or payment-provider investigation occurs, Nexusdev may suspend or disable access to the relevant Service while the matter is reviewed, except where prohibited by law.

13. Changes to this Policy

Nexusdev may update this Refund Policy from time to time. The updated version becomes effective when posted, unless otherwise stated.

For a transaction processed by Paddle or another payment provider, the provider's policy in effect for the relevant transaction may also apply.